NEW INTERNATIONAL BUSSINES ENGLISH
UNIT 8
Accounts: Misunderstandings with the accounts.
Personnel: Bad communication among the coworkers.
Sales: Give the wrong product to the costumer or charge the wrong price.
Warehouse: Bad control of products
Factory: Bad quality in the products or in the material that is used to make it.
Transport: Bad quality in the units.
Purchasing: Get a wrong order, wrong quantity or bad quality.
Personnel: Bad communication among the coworkers.
Sales: Give the wrong product to the costumer or charge the wrong price.
Warehouse: Bad control of products
Factory: Bad quality in the products or in the material that is used to make it.
Transport: Bad quality in the units.
Purchasing: Get a wrong order, wrong quantity or bad quality.
EXCERSICE B. -
Decide what you are going to do:
· trying to negotiate a lower price from Uniflex
· Visit them while we are in Italy next week.
VISIT TO UNIFLEX: negotiate a lower price.
Louis: Hi Mr. Peter, How are you today?
Peter: I’m fine, thanks. And you?
Louis: Not bad. I need to talk to you about the last order; Look UNIPLEX is offering us the same items and they have a price 7 ½ % lower than yours. What do you suggest?
Peter: Let me see… I could offer you 8% less than they.
Louis: Ok, because you are our long time supplier, and we know your company and your products.
Peter: Ok.
VISIT TO UNIFLEX:
Louis: Hi Mr. Garon, May I talk to you?
Garon: Of course Mr. Louis, come in.
Louis: I have to say something… but there’s been a misunderstanding with the orders and I need to cancel it. I’m really sorry.
Garon: Are you sure Mr. Louis?
Louis: Yes, sure.
Garon: Ok. Just you will have to pay a 10% commission for the order is canceled, ok?
Louis: It´s ok.
Garon: If you need something to us again don’t doubt to call us.
Louis: Ok, sure, not problem.
EXCERSICE D.
Draft a fax or e- mail, which you could have sent instead of visiting UNIPLEX and UNIFLEX.
E-mail to UNIFLEX:
From: Ray Welcome.
Subject: Order Number A0607
Date: February 23th 2011
Dear Ms. Popitti:
Im writing this e-mail because of your order number A0607 that you sent to us.
You see: Uniplex, in Pisa, Italy, is offering the same items that you but with a price 7 ½ lower than yours, so we want to know if there’s a possibility to negotiate a lower price with you.
We would appreciate hearing forward from you.
Kinds regards:
Ray Welcome Armandi International’s Manager Dept.
Email to UNIPLEX:
From: Louis F.
Subject: Order Number A0708
Date: February 22th 2011
Dear Mr. Garon:
It’s hard to say this, but there’s been a misunderstanding with our order and I need to cancel it.
We will pay any commission for canceling, and we will proceed to pay to you.
Please accept my apologies.
Sincerely:
Louis Frincher.
Department Manager.
EXCERSICE E.
How I dealt with the problems:
To deal with the problems in the company, I have to be prepared for any trouble with any order or any discuss with some employee o client.
EXCERSICE F.
Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.
REPORT
From: Louis F. Department’s Manager.
To: Peter G, Managing Director.
Date: February 22th 2011
Problems with the order
As you most know, I wasn’t in my office place so we had some misunderstandings with the order, according to my assignment to Max, Uniflex, but it was made to Uniplex.
I want to know to you that the problem has been solved, we negotiated a lower price with UNIFLEX and they accepted.
Louis F.
Department's Manager
VIDEOS 8, 9 & 10 (Summaries)
VIDEO NUM.8 “DEALING WITH PROBLEMS”
This video was about a photocopier machine trouble. The customer asks to replace it for a new one.
The company is agreeing with the change, but something happens and a one’s mistake is a company issue. The man of service customer who made the arrangement with the client said to him that the company will going to replace the machine for a new one, but he didn’t know that wasn’t any machine in stock, so he called to the customer and explain it everything, and I think that happened because of bad communication.
The company is agreeing with the change, but something happens and a one’s mistake is a company issue. The man of service customer who made the arrangement with the client said to him that the company will going to replace the machine for a new one, but he didn’t know that wasn’t any machine in stock, so he called to the customer and explain it everything, and I think that happened because of bad communication.
VIDEO NUM.9 “VISITS AND TRAVEL”
In this video a Madame arrives at the hotel and asks for her reservation and didn´t exist any room to her name, and the whole hotel was busy because of a conference, so she dsdidn’t have any place in mind to stay.
Then in the same hotel arrives a friend and he gives to her a new one… he changed her room to a suite room but in a wrong date.
That was awfully, and this example happens many times and everywhere.
VIDEO NUM.10 “MARKETING”
Swatch is a watch lieder company that has a one of the best marketing around the world.
In that company always is trying to innovate the watches… they have a very good marketing like advertisement designs.
In that company always is trying to innovate the watches… they have a very good marketing like advertisement designs.
The company has a watch for every personality, mentality and lifestyle; also they are watches to ages 9 to 90 years.
Swatch is a very knows brand in the world, and they almost always surprise to the people.
Ok, You´re doing it much better!
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